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In development for over three years the Virtual Technician
engine provides an automated method for troubleshooting network
connection issues. The IT administrator is then provided with
a reason as to what might have happened. The Virtual Technician
is designed to provide assistance toward a more rapid recovery
from an outage event
Automated Troubleshooting
- Link Outages
- Internet Routing
- Excessive Collisions
- High-Burst Traffic
- Dead-Peer Determination
The real advantage of having the Virtual Technician is the
ability to demonstrate to the WAN provider where the link failure
most likely occurred, and thus assist in the restoration of
service and obtain any potential reimbursement for failures
to meet SLA guarantees.
Upon a failure event, the Virtual Technician will automatically
begin a series of WAN link tests to determine where the problem
may have occurred. Additionally the Virtual Technician captures
where in the process the MOD service was when the outage was
determined and records that information as part of its overall
report.
The Virtual Technician uses a number of probes to determine
the cause and probable source of a network outage and quickly
produces a report (email alert) which the administrator can
then use to assist in troubleshooting.
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Virtual
Technician